FAQ

The Avalon Organics® brand is pleased to provide responses to questions concerning products and practices. Below is a list of frequently asked questions. Visit the contact page with any additional inquiries.

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What if I have a question about my online order?

Avalon Organics® has partnered with Amazon to allow for faster delivery services, lower overhead, and greater customer service. If you’ve purchased an Avalon Organics® product online and have an inquiry about your order please contact Amazon’s customer support at https://www.amazon.com/gp/help/contact-us/general-questions.html?skip=true, and they will be happy to assist you with any issues or questions you may have. Avalon Organics® brand does not manage shipping or payment of online product purchases, and as such does not have any history of individual consumer orders.

Why can't I find my favorite Avalon Organics® product at my local store?

First, it is recommended that you check the Avalon Organics® store locator. If the product is not available in your area, please try the Avalon Organics® online store. If you don't see it offered, it is possible that it is temporarily out of stock or discontinued. Please contact Consumer Relations at consumerrelations@hain-celestial.com or call the Avalon Organics® Toll Free number (800) 659-7730.

Where can I find a specific Avalon Organics® product?

Please use the store locator on the Avalon Organics® website to find the closest retailer or feel free to order directly from the Avalon Organics® website.

Can I buy products directly from your company?

You can buy a product through the Avalon Organics® on-line store simply by clicking the "buy now” button on each product’s individual product page and completing the checkout procedure.

Are all Avalon Organics® products available for purchase on your website?

With few exceptions, all Avalon Organics® brand items can be purchased from the website. Occasionally an item is available at a single retailer for a short period of time before it is available on the website.

Why did Avalon Organics® stop making my favorite product?

From time to time a product is discontinued because its sales are no longer meeting company thresholds. Products are only discontinued after careful review and discussion. Most customers can find a suitable replacement among the brand’s wide range of active products.

Are Avalon Organics® products available internationally?

Please send an email to Consumer Relations team at consumerrelations@hain-celestial.com for information on the international availability of Avalon Organics® products.

Does Avalon Organics® offer free samples?

Unfortunately, at this time Avalon Organics® brand is unable to offer samples of products through the website. However, Avalon Organics® retail partners are encouraged to place testers in stores to allow trial before purchase.